[clo-devel] link to OTRS docs for mail processing

[Hans Hübner]

Hi Erik,

I have installed the otrs gateway at otrs at tiger.common-lisp.net - As
otrs runs under a specific user ID and I did not feel like inventing a
suid wrapper, I have implemented the gateway by an explicit exim
configuration directive (see /etc/exim4/configure if you are
interested).  I sent a few test mails to that address, but otrs did
not reply to them, and I don't have an account in otrs yet.  Can you
add that for me, please?

Thanks!
Hans

On Sat, May 7, 2011 at 2:33 PM, Erik Huelsmann <ehuels at gmail.com> wrote:
> Hi Hans,
>
> This link discusses it: http://doc.otrs.org/3.0/en/html/x2048.html
>
> Basically, you need to pipe the mail into 'bin/PostMaster.pl' (which
> is in /usr/share/otrs :-l )
>
> The docs are for OTRS 3.0 while we still run 2.4, but there are few
> changes in this area.
>
> Bye,
>
> Erik.
>